Step
10:
The psychologist William James said,
"One of the deepest desires of human beings is the desire to be appreciated.
The feeling of being unwanted is hurtful."
Expensive
jewels are not real gifts; they are apologies for shortcomings. Many times we
buy gifts for people to compensate for not spending enough time with them. Real
gifts are when you give a part of yourself. Sincere appreciation is one of the
greatest gifts one can give to another person. It makes a person feel
important. The desire to feel important is one of the greatest cravings in most
human beings. It can be a great motivator.
The biggest disease today is not
leprosy or tuberculosis but rather the feeling of being unwanted. --Mother
Teresa
Appreciation, in order to be effective, must meet certain criteria:
1.
It must be specific. If I tell someone that he did a good job, and walk away,
what will go through his mind? He will think, "What did I do good.?"
He will be confused. But when I say, "The way you handled that difficult
customer was great," then he knows what he is being appreciated for.
2. It
must be immediate. The effectiveness is diluted if we show our appreciation for
someone six months after he has done something commendable.
3. It must be
sincere. It must come from the heart. You must mean every word.
4. Don't qualify praise
with a but. By using the but as a connector, we erase the appreciation. Use
"and," "in addition to that" or some other appropriate
connector. Say something like "I appreciate your effort and would you
please ..." rather than "I appreciate your effort but ..."
5. After
giving appreciation, it is not important to wait for a receipt or
acknowledgement. Some people are looking for a compliment in return. That is
not the purpose of appreciation.
If you are receiving appreciation, accept it
graciously with a "thank-you."
It is easier to deal with honest
rejection than insincere appreciation. At least the person knows where he
stands.
What is the difference between appreciation and flattery? The difference is sincerity. One comes from the heart, the other from the mouth. One has an ulterior motive and the other is sincere. Some people find it easier to flatter than to give sincere praise. Don't flatter or get taken in by flatterers.
It's an old maxim in the schools
that flattery's the food of fools
Yet now and then you men of wit
will condescend to take a bit. --Jonathan Swift
Insincere appreciation is like a mirage in the desert. The closer you
get, the more disappointed you become because it is nothing more than an
illusion. People put up a front of sincerity as a cover up.
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